Frequently Asked Questions
Everything you need to know about bringing comfort home.
What are the shipping costs for furniture items?
We offer free standard shipping on all orders over $500. For smaller decor items, shipping is calculated at checkout based on your location and package weight.
How can I track my FantasMall order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made furniture is final sale.
Do you provide white-glove delivery and assembly?
Yes, for an additional fee, we offer premium white-glove service which includes room-of-choice delivery, full assembly, and removal of all packaging materials.
Are your wood products sustainably sourced?
At FantasMall, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure environmental responsibility.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for larger furniture purchases.